Titre First Level Senior IT Assistant
Information sur l’Offre d’Emploi

First Level Senior IT Assistant

Lieu:

6 rue des entrepreneurs 2035 Charguia II – Tunis

Required profile:

  • At least a bachelor’s degree in computer science, Information Technology, software engineering or equivalent.

Desirable:

  • Professional Certifications in IT such as ITIL Foundation(v3), MSCE, etc
  • Knowledge on SAP modules (Finance (FI), Material Management (MM)Travel Management (TM), Project System (PS),…..)

Experience:

  • A minimum of three (3) years’ relevant experience on IT support services
  • Strong knowledge with Microsoft applications such as Windows, MS Office , …
  • Strong knowledge of incident management and service request fulfilment processes.

Competencies:

  • Ability to work effectively with different people and teams from various skillset and background and able to put others at ease
  • Ability to be sensitive to client and community needs and perceptions by providing prompt, efficient and equitable service, involving clients and community in the resolution of problems that affect them
  • Ability to work with various databases and computer systems
  • Analytical and problem-solving abilities
  • Excellent communication and interpersonal skills with ability to deal effectively with staff at all levels
  • Courteous and patient character with clients.

Your missions

  • Provide 1st level support services to all service requests and incidents related to computing client environment (desktop applications, office applications, client devices)
  • IT infrastructure (Telephone, network, Internet, Intranet), business applications (SAP,…).

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