|Information sur l’Offre d’Emploi
First Level Senior IT Assistant
6 rue des entrepreneurs 2035 Charguia II – Tunis
- At least a bachelor’s degree in computer science, Information Technology, software engineering or equivalent.
- Professional Certifications in IT such as ITIL Foundation(v3), MSCE, etc
- Knowledge on SAP modules (Finance (FI), Material Management (MM)Travel Management (TM), Project System (PS),…..)
- A minimum of three (3) years’ relevant experience on IT support services
- Strong knowledge with Microsoft applications such as Windows, MS Office , …
- Strong knowledge of incident management and service request fulfilment processes.
- Ability to work effectively with different people and teams from various skillset and background and able to put others at ease
- Ability to be sensitive to client and community needs and perceptions by providing prompt, efficient and equitable service, involving clients and community in the resolution of problems that affect them
- Ability to work with various databases and computer systems
- Analytical and problem-solving abilities
- Excellent communication and interpersonal skills with ability to deal effectively with staff at all levels
- Courteous and patient character with clients.
- Provide 1st level support services to all service requests and incidents related to computing client environment (desktop applications, office applications, client devices)
- IT infrastructure (Telephone, network, Internet, Intranet), business applications (SAP,…).